Collected the car on 30th August and returned on 2nd September. A fantastic BMW 1 series diesel auto, exactly the one I booked but wasn't expecting. Good service at the airport desk. No queue at all probably because of the size of the airport, which is quite small. Only disappointment was that there was no staff present at vehicle handover, therefore I wasn't able to jointly check the conditions of the vehicle prior to driving it away. No paperwork given to me detailing any damages etc. On returning the vehicle, I was promptly provided with the email confirmation with PDF file attached but all in Italian. A few days later I received the final invoice. No extra cost to what I had already paid when booking through online broker. Brilliant.