Overall a smooth experience. I booked a car on the Sixt website for pick-up and drop-off during their normal opening hours, and I did not make any special requests. I got the car I reserved (Jeep Renegade) which was fairly new and in excellent condition. I declined the excess waiver as I have separate cover, thus opting for a deposit hold on my card instead. Return experience was easy & quick with no surprises, and the card hold was released shortly thereafter. Would hire from Sixt again.