Mietwagen West Hollywood

I'm typically a long term renter and rented for the first time with sixt from March - Nov. 2020 in The greater Los Angeles area. I had a jeep i was very happy with. Unfortunately when I asked to purchase it, the local branch was unable to help and referred me to "sales" phone number.

The sales department was not interested or knowledgeable on how to sell me the vehicle. Didnt offer solutions. I asked the phone rep for the Germany HQ info and the rep didn't know it. I got the feeling they didn't care to try to sell or at the least extend my current long term rental with a comparable rate considering I want to extend for all of 2021 and eventually buy it from them. No knowledgeable person available to make this transaction happen.

I had my contract update 2 x during my 2020 rental. Both times they took zero consideration to try and keep me as a customer in a fair rate. My rate double 2 x during this time period! It went from 400 (start of covid) a month to ending at 1400 a month (oct). So much for customer retention.

Furthermore, there is a bad disconnection from their Germany HQ with there local reps at the stores and on the phone.

I would have kept renting from them but why bother? They don't really care to keep you renting. At least that is the impression I got.

I guess it's back to hertz for me. Such a shame. Lost a loyal customer who rents a lot for business and pleasure.

Great Service and excellent car. Price/quality and level of service Sixt can not be beat

Had a great experience here! Recently rented a car to get out of town for a few days and the national online site was easy to use and Sixt offers a nice selection of cars. When I arrived the day of my rental, the staff was very helpful and helped me with an upgrade for a very reasonable cost. Upon returning a few days later, car return was quick, staff was again very helpful, and was on my way home in a matter of minutes.

Worth noting, this particular branch in West Hollywood is currently inhabiting a very small lot, so it can be a bit hectic and hard to get in and out of if you arrive in another car and multiple rentals are happening simultaneously. That said, I was told they are expanding to the space under construction next door and that should help with their space and inventory management a lot!