Tara C.
Updated review!!!
Everything was fine when I picked up the car. The location is convenient for those that love downtown with convenient hours. The vehicles are in a parking garage labeled SIXT rental cars, so easy to find, when picking up. No issues with checking out, and what I thought was a easy drop off.... at the same location. However beware. The issue is that no one walks you to the vehicle OR sees you when you park your vehicle.
I would recommend getting some paperwork when you return a vehicle at this location to avoid any confusion when your invoice is received.
Please know that no one is available to assist you or check your vehicle to inspect similar at other locations. And when you return the keys, I received no paperwork. Make sure you get something, which indicates you dropped the car off.
Had a bad experience with their customer service line. It doesn't pick up and refers you to the website. I spent 40+ minutes on the phone trying to contact someone. Finally made it by calling the direct location as if I wanted to rent a car. Very inconvenient.
Overall, I had a bad experience with invoicing, which was eventually corrected. Just have your paperwork, and otherwise it should be good.
Thanks to the management team for being responsive.