The customer service reps were very professional, the location was clean. Even though I didn’t have the proper credentials when I arrived to pick up my Escalade rental, rep. Kalena kept me cool, calm and collective offering a solution. The end result was great and I was able to pick up my rental. The Cadillac Escalade is a beautiful truck and I didn’t experience any problems with it. I would strongly recommend others to rent from Sixt. The only reason why I gave only 4 stars as opposed to 5 stars was because the vehicle was dirty and the interior was also dirty but I ended up getting the vehicle detailed and waxed leaving it looking brand new. But I still had a great experience and enjoyed the vehicle which I rented to accommodate family for my wedding.