They don't guarantee the vehicle you reserve online but claim you will get either the one you reserve or two other comparable vehicles. Was recently at the Tampa Bay location and they tried offering me something that wasn't even on the same list. Had to wait until one of the three vehicles to be dropped off then 20 minutes or so for the car to be "cleaned" but was given me in poor condition. Read reviews before my trip and people mentioned having expired tags/insurance documents in the vehicle and of course I had the same issue. I was also offered some free add ons for over paying by "paying in full" for my rental months in advance. (My mistake) and then the add ons never worked 🙄. They are getting 3 stars because I was credited back some $ and offered a voucher to rent with them again but not sure if I will redeem it. Too many reviews out there in line with mine so my advice is to rent with caution.