Tampa Flughafen Autovermietung

The pricing of the vehicle and the staff at the store are great, but when I had to change the date, the system screwed up my reservation and changed my vehicle type without alerting me. The system automatically gave me a smaller car. The worst part is that there was no one at the hotline or at the service counter that had any authority to adjust the cost or resolve my issue. Becareful when making reservations on line, the system is tricky and changes fees and vehicles without any alert and then you are stuck with whatever they have. Also, the person that attended me, promised that a manager would be in contact to resolve the issue and it is 4 days later today and no one has reached out to me.

A first time Sixt customer. I was very pleased with the cost, the customer service and the quality of the vehicle. Will definitely use Sixt again.

CHECK-IN EXPERIENCE: It was rocky at first when I didn't have a credit card with me. I'm just one of those people that prefer not to roll with a credit card. Anyhow, after a bit of back and forth between the manager, through the supervisor, we made it work out.

OVERALL: I'm rating this review 5-stars because my check-in agent, Camillo, really pulled me a solid and helped me figure things out and worked with my stubborness and ignorance for not bringing a credit card. Being in the hospitality industry myself, I know this random act of kindness he did for me goes a long a way. A name shout-out is the least I can do to show my gratitude. Thanks again, Camillo (TPA Sixt Rentals).

HOPING: ...my check-out experience isn't as horrible as everyone elses experiences I've been reading. I may have to tweak this review should I encounter a horror story upon my rental car return.