Friendly staff, proper English. No waiting time at the desk, only had to wait 10 minutes for the car. Citroën C4 drove perfectly (EDMR category). For the return you just have to park the car in the same lot as pick-up, return the key to the desk and the final invoice will be send by email. Returned on Friday, got the invoice on Monday with no additional (hidden) charges. Not the cheapest, but well worth the money!